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Shipping & Returns
SHIPPING INFORMATION:
WORLDWIDE VIA FEDEX!! (We are not responsible for foreign customs or duties.)
FREE SHIPPING FOR THE ENTIRE MONTH OF FEBRUARY!!! (within 48 contiguous states)
RETURN POLICY:
Customer liable for outgoing and return freight charges. Returns must be made within 7 days from date of receipt. All returns require an RMA (Return Merchandise Authorization) number, and must be returned to our store in San Diego. If carrier is unable to deliver the rug/s, because no one is home, this extra time period is part of the 7 days. We do not accept returns of any rugs 9x12 and larger, or any rugs shipped outside the USA. Free items must be returned also if applicable, including the full value of any SuperCertificates emailed to the customer.
We take no responsibility whatsoever for color differences between the actual area rug and what may appear on your computer screen. Any special order area rugs that are not on our web site are non-returnable.
